E-mail notifications for comments on taks
The new update to the notifications of comments on tasks is great to avoid to many e-mails being sent, but now we are experiencing the opposite problem. If a task is assigned to a particular person (or group) and someone makes a comment on the task, the assignee will not receive an e-mail notification of the comment if he has not made a comment himself. This is a problem because all assignees should receive comments made regarding their task. We recommend that everyone that a task is assigned to should always (from the start and even if they have not commented before) receive a notification if a comment is added. The current rule where any other person making a comment on the task (not a assignee), should receive the subsequent notifications should also remain.
Robert Eiser commented
This solution sounds to me like the best way to handle this issue https://techcommunity.microsoft.com/t5/planner/not-receiving-planner-comments-in-outlook-inbox/m-p/396523/page/2
And a work-around is to use the auto-email that is generated for a comment, reply to that email with the people you want to receive notifications, and going forward they will receive notifications on the task. This isn't very intuitive but will do for the time being.
Robert Eiser commented
The comments on the this techCommunity thread https://techcommunity.microsoft.com/t5/planner/not-receiving-planner-comments-in-outlook-inbox/m-p/1099190#M3131 really sum up the use case for better notifications in Planner. This should have been resolved over a year ago! What is happening and what are the barriers to implementing a proper notification scheme?
Having to comment first in order to be able to receive comments is plain stupid and makes no sense whatsoever! Sad to see such a useful option being reduced to garbage.
How and when will this be fixed?
I have no idea why did you disable the notifications function on comments to assignee. So, basically, every single assignee has to comment to receive notifications? This is horrible.
How hard is it to make it as a function? Like whoever wants it can enable it, and who doesn't can disable it? Is it THAT hard?
Dogan Turkuler commented
Is there any news? or plans? Using the current system like "my to do application" has no benefits for me and our teams. Currently without any communication with the assigned team, It is just consuming the time and resources. May be a FLOW task can be adapted to scan the tasks and send newly entered comments to the only task's assigned employees...
Well, just as everyone on this idea, assignees should abviously receive comments notifications.
Stephanie Wendel commented
This is very frustrating and not very intuitive as it currently works. I was under the impression that when I made a comment anyone assigned to the task would get it. One of my colleagues reported that she didn't receive the comment but a different colleague did. We couldn't figure out why there was a difference until I got out on google to research the settings and found others running into this problem.
This is making me reconsider using this product as part of our task/project management workflow.
As mentioned in the description, we need assigned task members to receive email notifications for any tasks they are assigned. Tagging specific users would be helpful as well.
Could you also add the option of receiving the notification within the Activity list in MS Teams? Our team is trying to reduce Outlook emails in favor of spending more time in Teams and Planner.
Erick Medina commented
Please help here, I've raised through my company as well since we have MS guys to us like internal resources since the scale of O365 that we have, but more than a month already and it seems they can't help either.
Do something otherwise planner which is a great tool will be soon forgotten.
Matthew Jarsky commented
The current Planner notifications for comments on tasks make no sense.
If I want to ask someone a question within a task or if I want to comment something important, people assigned to the task will not see my comment unless they have previously commented on the task.
It is critical that users receive notification of comments on tasks they have been assigned, regardless of whether they have commented on the task.
Right now, we are dealing with this limitation by telling each other when we make a comment. This only works for us because we are a tiny office of three people. It would never work for ten or twenty people—I doubt it would even work for five!
Guillermo Guzman commented
MS Teams and planner implementation suspended due to this.
James Bibby commented
Agree, this very problem struck us this morning. It does not make logical sense that the person who is assigned the task does not get the comment. Pleas make sure the person assigned the task always get notified when a task is assigned to them.
Anders Volle commented
Katie L commented
I agree, we really need this improvement implemented. Anyone who is assigned to a task should receive all comments.