Allow guest users to comment on a task
If guest user adds task to my plan and I ask additional questions in comments - the guest user will need to reply somehow. I can't understand why guest comments are blocked.
Andreas Huber commented
why does a bug require a user voice to be fixed?
It's slightly absurd to implement a comment feature and not allow guests or non-exchange accounts to comment. Can you fix this ASAP? I set up a whole set of tickets and need this feature to work!
this is a key feature for collaboration. Costs extra time and is not efficient without it
Please add this feature
Also, anyone with a non online exchange account can't comment on tasks. We have an on-premise exchange and can't comment on tasks. It looks like we'll be jumping to Trello or some other planning app. It appears that this issue has been up for debate for several years with no support or care from Microsoft other than saying you need get their online mailbox. Just another push on their part to force user to fit their mold. I'm not seeing a work around.
Please work on planner code to allow a guest user from another External Azure Active Directory that is assigned a Task in Planner to post a comment. Is not allowing the send to work after entering comment.
Chris Gray commented
Hi Team ... we had this issue and just fixed it.
In our case the issue was with email routing.
When a guest user posts a comment the email was being blocked and for some reason planner wont post the comment unless the email is successfully delivered.
we had an email rule in place to block emails that had come in through trend. Planner "spoofs" the external email address and sends an internal email from the external user.
TO CHECK if this is the same for you
- Post a comment from a guest user and check the "mail flow" in exchange admin centre
-check message trace using the external email address as the "sender"
- modify your rule to allow these messages to flow
Please add this ASAP the entire team needs to comment
yeah. please add this asap
Jessica Prochniak commented
Agree we really need this- critical to being able to communicate with a full team.
Alexandru Zamfir commented
Guys we really need this.
Peter's workaround below worked for me (changing the URL). Thanks Peter!
Same problem here, this needs to be fixed
Jonathan Shaw commented
Have only just come across this limitation which is really annoying. I was looking at Planner as an alternative for Trello to use with clients, but without the ability to comment on tasks it's going to prove completely useless.
Strangely I tested guest access with my own personal outlook account, and comments DO work for that, but not for anyone using the external AAD directory.
I really do want to use Planner, there are some features such as the bucket filtering and sharepoint files linking that work really well, but this seems like a major mistep atm
We need this function. This is basic functionality, as others have pointed out here.
External users are not able to comment in comment section in planner.
I've found a temporary solution to this. The problem was that on the 'Plan' in Office 365/SharePoint, guests can't add comments. However, I've found that there is an alternative web interface to your same plan via 'Planner Hub', and that DOES allow guest comments.
If your SharePoint URL is https://***.sharepoint.com/.... (where *** is your organisation name), then try this: https://tasks.office.com/***.onmicrosoft.com/EN-US/Home/Planner - note that it will ask you to login the first time.
If that doesn't work, just ask a non-guest to write a comment on a task that is assigned to you, and the comment notification e-mail will contain the correct link to Planner Hub.
But this still needs fixing in the Planner part of SharePoint so that members and guests get the same functionality, as that is extremely limiting and confusing.
Extremely important. Really hope this is added ASAP - currently we rely heavily on everyone being able to comment and collaborate, but we can't move to Planner until this happens.
+1, completely ridiculous that 'guest' members (ie. e-mail address not in MS Exchange online) can create, modify, delete tasks but not comment on them. The whole point of using Planner was to have task-related conversations rather than ever more e-mail.