Email notifications are only for comments
Our team is only getting email notifications for comments. But the support centre says that we should be getting notifications for plans created, assigned tasks. Why is this not happening for me and my team?
3 comments
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Sandy
commented
I did some more testing on this. It seems that any comment is sent as a notification to the Group, but it only shows up as an actual inbox email in clients other than Outlook, where the Group isn't integrated. That is, my external (e.g. Gmail) users get an email notification, whereas my internal (Outlook) users just see the notification if they click on the Group in Outlook. However, my internal user get an actual email if the comment was made on a task on which they had previously commented (which makes sense).
Similar for task assignments - my internal users only see the notification in the Group in Outlook, as it's just added to the task's feed after I enabled that option (which is actually what the option says it's doing). But if the internal user subscribes to email updates on the Plan, then they receive an actual email when a task is assigned to them. @Chris & @Haley - does this match your experience? -
Sandy
commented
I'm seeing this behavior also. I'm the Plan owner, and I did not enable "Send notifications about task assignment and task completion to the Plan's conversation feed." Nor is my secondary (test) account subscribed to the Plan feed. But the test account (as well as another "real" external user) is receiving emails only when comments are added to a task. There is no user assigned to these tasks. I (as owner) am not receiving notifications.
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Haley S
commented
Is this still an issue for you? My team is having the same problem.