Missing email notification for Task assignments
Planner is not sending my team members email notifications when they are assigned a task. What can I do to make it happen?
All Planner users who are assigned a task should now receive an email notification about the task assignment. Thanks for the suggestion and feedback!
-The Planner Team
30 commentsComments are closed
When a task is assigned to you is probably the most important notification needed. I understand that too many notifications lessens the value of notifications, but start by giving the option to take away certain unimportant ones, not by taking away the most important by default. Notification options should be after it's assigned, on a per task/per plan basis.
Read Stephan's comment, that the solution to people getting too many emails (e.g. one every time a task is created) was to stop sending emails to people when a task is assigned to them, so they have to opt in. Should be the opposite. Please fix, I can't use this if everyone gets an email every time I create an unassigned task but no one gets an email when I create and assign a task.
Jeannie Busby commented
Having the same problem - but noticed if I reassign a task, it does send out the email.
So, right now, just assigning tasks to myself when created then reassigning.
I agree that we need a way to notify users via email when a task is assigned to them or a task assigned to them is modified. The support article at https://support.office.com/en-us/article/Get-email-about-your-tasks-and-plans-cce223d6-b0ae-43cf-a080-266e2414a859?ui=en-US&rs=en-US&ad=US says they should receive an email but they don't.
"Planner keeps you up-to-date about the plans you're added to, and the tasks assigned to you, by sending you email."
Maybe there could be a button added where I can select that the task is to be sent to Outook tasks.
@Stephan - I am having the same issue. However, I am subscribed to email notifications. I receive every email about anything related to the plan or group, yet I have zero notifications that a task was assigned to me or taken from me.
Just heard back from Support on this. Their answer? It's "by design" because apparently all of us on UserVoice saying we were getting too many email notifications means "I don't want to know when a task is assigned to me". They suggested that I "Subscribe to email updates", so instead of receiving an email when a task is assigned to me, I receive an email for everything on every task.
Also having this problem. User receives email when task is commented on or closed, but not when it is created. The following support pages states that the user should be receiving an email upon assignment: https://support.office.com/en-us/article/Get-email-about-your-tasks-and-plans-cce223d6-b0ae-43cf-a080-266e2414a859
i'm having this problem too. very strange!
Does you look to message tracking log? Messages are coming from firstname.lastname@example.org but mimics person account who make the change of task.