Missing email notification for Task assignments
Planner is not sending my team members email notifications when they are assigned a task. What can I do to make it happen?
All Planner users who are assigned a task should now receive an email notification about the task assignment. Thanks for the suggestion and feedback!
-The Planner Team
30 commentsComments are closed
Still not working properly
Saoirse Phillips commented
How do i use this website
Still not working properly.
I DONT GET ANY NOTIFICATION
was this feature added?
Agreed, this is a critical feature!
any update on this
this Is insane
Any conclusions on this matter? I was saying the same in another thread. I REALLY want to love MS Planner as our organisation already uses MS Teams but, this email notification issue is a complete NONSENSE!!! This should have been the FIRST feature rolled out.
How come I assign someone with a task, and there is no option to send automatic emails to that person to alert there is a new task!???
Such a deal breaker.
Please Microsoft; WORK YOUR MAGIC! It shouldn`t be that hard really:
1) If you assign a task to someone; that someone gets an alert email (EMAIL AND NOTIFICATION)
2) Give options to send Email alerts when tasks are close to its due date (X days/ X weeks/ X hours before, etc);
3) Seamless integration and sync with MS Teams
VFR Mann commented
I had the same problem and it took the Microsoft Support Rep a couple of days to figure out a solution, but it's more like a work around.
Notifications don't work when creating and assigning a task from the Planner home page. You must first create the task. DO NOT ASSIGN THE TASK.
Once the Task is added, go into the Task details screen. At the top you will see the Task name and below that you'll see the "+ Add assignment". If you assign the task from there users will receive notifications.
Clearly there is a problem with the way notifications currently work. Hopefully Planner engineers will fix those issues.
Haley S commented
Are there any updates for this question? My team is still experiencing this issue.
This is a deal breaker, it must be fixed. After an long evaluation, my users said we will never use this product until it's resolved.
eric williams commented
Until resolved or developed, this is a deal breaker for our organization using Teams or Planner. It won't notify people effectively (let alone let them customize their own notifications like via email, text, pop-up alerts, etc.), the Teams app won't even show the tasks/planner items, nor is there a mobile app for Planner to update your tasks or get notified by an iOS notification.
Rob McCartney commented
Seriously. How can you think it's a good idea to NOT notify someone when they are assigned a task?
The 'User Voice' is clearly coming from someone who doesn't know what they are talking about.
Jen Gergen commented
I tried Jeannie Busby's suggestion "Having the same problem - but noticed if I reassign a task, it does send out the email. So, right now, just assigning tasks to myself when created then reassigning."
This did not work for me. :\ I am getting no notifications for tasks whatsoever.
Blake Gossard commented
Obviously, we need Planner to:
1) Emil team members when a task is assigned to them or another team member posts or comments on a task assigned to them; and
2) Email managers when a team member to whom a task has been assigned completes a task or modifies details about a task suh as the due date or progress, etc.
Peter Lyon commented
What more needs to be said here? I just had a MS technical lead try to tell me they removed the mail notification functionality for individual assignments as a response to feedback on user voice.
So lets be clear:
Team members should be notified when assigned a task or an assigned task is updated...
They should be able to opt-in to more notifications across the whole plan (not just those assigned them)
They should be able to opt-out of all notifications.
Admin should be able to switch off notifications at the plan level, but if on, it is up to the user to opt-out...
How hard can this be?
I solved this writing a comment in the task, when you do this, it sends a mail.
Cindy Lutz commented
I am also having this issue. If I cannot count on Planner to email people automatically, then I need a "notify" button or something to send an email to the owner of a task. I am limited now to emailing them a link to their planner page and asking them to search for the task I need them to work on. (Note getting them to subscribe to the whole plan is not an alternative. That means an email about every click on every card. too much!)
Agree that Planner should send an email alert to a team member when I give them assignment. It's easy to delete emails if one thinks one receives too many. But it seems silly that I have to send a separate email telling the team member that I've assigned them a task.