Email Notifications and Alert Options
OK, so working out loud is good.... to a limit. Please enable settings that reduce the very high spam content currently coming from planner. Not everyone in the group wants to know ever movement on every task. Enable users to subscribe to various types of events on tasks. Hopefully at some time there will be some consistent settings like priority etc, that can be used as user selectable alert filtering.
Thanks for your patience! Since our last update, we’ve released a few features to address the feedback around notifications.
We’ve heard loud and clear that comment notification emails should go to only users who are relevant to a given task. Therefore, we’re excited to announce we’ve updated the integration between Planner and Groups so that users following the group associated to the Planner plan will no longer receive a group email in their personal inbox when comments are made for tasks they have never commented on before. Group emails notifications for all task comments in a plan are still sent to the group mailbox. We believe this behavior should ensure comment notification emails are scoped to a more relevant audience of those who have previously commented on the task instead of being sent to all members of the plan.
Additionally, we’ve added more context to the comment notifications users receive from Planner. The emails now contains a subject line referencing the task name, and within the email itself there are deep links to open the task or plan in Planner.
Lastly, we’ve updated the Plan settings so it is clearer what notification options are available and who can change the settings. Within Plan settings we’ve updated the text labels to better explain what each notification settings does, added a link so users can access their personal notification settings (which apply across plans), and included a deep link to Groups for those who want to stop receiving all emails from the group in their inbox.
For more details on these updates, please see our Tech Community blog post here: https://go.microsoft.com/fwlink/?linkid=2003811
Please let us know if these updates are helpful and continue giving us feedback about how we can improve the Planner notification experience.
Based off the feedback we’ve received so far, we have plans to address the following notification asks in the future:
1. Additional notification settings so you can choose how to receive your notifications (email, mobile push, etc.)
2. The ability to follow a task or plan and receive notifications when they change
3. Notifications when you are @mentioned in a task
4. Notifications within Teams
The Planner Team
Current implementation is no solution. This was the deal breaker preventing us from adopting planner within my organization.
When is the next feature update for comments and notifications expected? It is really hard to make a strong case to utilize planner widely without a more fully thought out notification system.
Have notifications/alerts show up in a person's Teams channel when their Planner Task is modified. Allow tagging in comments to alert someone specific about a question/action within a task). There is currently no good way to notify someone who hasn't commented in a task that you need information from them. Either/both of the above would make it so you can keep tasks moving forward without having to resort to emails/conversations/chats outside of Planner.
Melanie Truett commented
I'm trying to advocate that our users try Planner inside Teams for collaboration instead of Trello. However, sending an email to every Team member whenever there is a comment is an insane amount of spam. Yes, those members may still want notices for other things in the Team.
Why is this so difficult to understand? Does Microsoft not use Planner internally?
When performing mass updates or when starting a plan, we don't necessarily want members to be notified. It would be fun to have a feature that allows us to turn off all notification for a particular planner board while making mass changes and turn it on when the board is ready to start.
Fred Langer commented
I wish the default for a given task would be Comments notifying ONLY the people assigned the task and the individual who created the task. At least it should be an option to set Task notification as such. The other plans for tasks I see mentioned here are fine, but at this point we avoid Comments in tasks since so many people are notified every time a comment is entered on a task they have nothing to do with.
Hi there - Our team would benefit from the ability to @mention other team members within the Task comments, as well as sending a notification of a comment to any member(s) who are assigned to the task (at present, if someone is assigned to a task, and another user comments on that task, the assignee does not receive a notification of the comment unless they have already commented on the task).
Anže Žvanut commented
What about setting the time when notifications are sent to the email? I mean it is useless that I get the email about late tasks that are due today at 9am. No they are not late, they are still on time, but not yet finished, they will be today. Late are after end of bussiness hours.
Boon Siong Lim commented
For my team, the notification features is the make or break decision if we were to adopt Planner.
There are several requests for this feature that are commented elsewhere as separate thread.
I am sure if they are grouped, the votes should be higher on the agenda
Stein Jans commented
As already said below, comments should be linked to the task, so at most by default, send a notification to the task creator, and whoever is assigned to the task.
A solution to include others in the mailing could indeed be @ mentioning, or a checkboxes under the comment field ("owner", "assigned", "group" - for instance)
Notification of comment must also sent to user who create the task and assigned person
Jon Frank commented
I'm not quite sure how someone thought the current implementation was a solution. Comments on a task belong to the task, not the entire planner, so why does the entire group need to know about every comment? Sure you can stop receiving notifications from the group, but now our actual collaboration emails targeted at the group go unnoticed.
Simply speaking: notification recipients should include the people assigned to the task and the creator of the task. @Tagging solves every other scenario of extending notification recipients: @tag a user to have them included on an email notification, and @tag the group itself for the group to receive it.
Looking at this task and the many others that are dotted around this forum regarding the same thing, it really is poor that there is no update on this for ages. How long does it take to just give a quick update? My team are going cray about this and we are going to have to consider moving back to asana if this isn't fixed soon.
Tomáš Cink commented
There is no notification when someone schedule task, move between bucket, etc. There is no notification for assigned user until he comment.
It is very por notification quality. Last update from MS was year ago..I don't understand it.
It's frustrating that you will only receive a notification on a task you're assigned to if you've previously commented on that task.
Anyone assigned to a task should be getting comment notifications regardless, whether that be in the Planner app (create a notification feed) or via email.
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My biggest issue is that when a task is assigned to someone, everyone on the entire team gets notification of the task.......except the person who is assigned the task. Ummm....
pravin deshmukh commented
When a team task has some update (comments or state update), how to configure email to a particular person or a DL? Currently, no email is sent on any task updates.
MS Team you write in your statement:
"Group emails notifications for all task comments in a plan are still sent to the group mailbox. We believe this behavior should ensure comment notification emails are scoped to a more relevant audience..."
We are using those tasks for reoccurring jobs. So for example everyday for documentation purposes a person write "checked if doors are locked" .... Now another person is helping out on vacation or illness days, also that person just one time comments, "checked..." then afterwards you get this email every day.
That is not ensuring focus in my opinion.
Jonathan Fegel commented
Task creators should have a default setting of being looped into the conversation, meaning getting a notification. There should also be a planner notification in Teams under activity, just like a channel conversation notification.
In Planner there should be Per Plan notifications. Badges on the plans that show how many new notifications. This could be displayed in the Teams view as well.
In Teams on the Planner Tab in a channel, there could be a notification as well.