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How can we improve Planner?

Email Notifications and Alert Options

OK, so working out loud is good.... to a limit. Please enable settings that reduce the very high spam content currently coming from planner. Not everyone in the group wants to know ever movement on every task. Enable users to subscribe to various types of events on tasks. Hopefully at some time there will be some consistent settings like priority etc, that can be used as user selectable alert filtering.

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    We’ll send you updates on this idea

    Tas Ranson shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Partially complete  ·  AdminPlanner Team (Admin, Planner) responded  · 

    Hi everyone,

    Thanks for your patience! Since our last update, we’ve released a few features to address the feedback around notifications.

    We’ve heard loud and clear that comment notification emails should go to only users who are relevant to a given task. Therefore, we’re excited to announce we’ve updated the integration between Planner and Groups so that users following the group associated to the Planner plan will no longer receive a group email in their personal inbox when comments are made for tasks they have never commented on before. Group emails notifications for all task comments in a plan are still sent to the group mailbox. We believe this behavior should ensure comment notification emails are scoped to a more relevant audience of those who have previously commented on the task instead of being sent to all members of the plan.

    Additionally, we’ve added more context to the comment notifications users receive from Planner. The emails now contains a subject line referencing the task name, and within the email itself there are deep links to open the task or plan in Planner.

    Lastly, we’ve updated the Plan settings so it is clearer what notification options are available and who can change the settings. Within Plan settings we’ve updated the text labels to better explain what each notification settings does, added a link so users can access their personal notification settings (which apply across plans), and included a deep link to Groups for those who want to stop receiving all emails from the group in their inbox.

    For more details on these updates, please see our Tech Community blog post here: https://go.microsoft.com/fwlink/?linkid=2003811

    Please let us know if these updates are helpful and continue giving us feedback about how we can improve the Planner notification experience.

    Based off the feedback we’ve received so far, we have plans to address the following notification asks in the future:

    1. Additional notification settings so you can choose how to receive your notifications (email, mobile push, etc.)
    2. The ability to follow a task or plan and receive notifications when they change
    3. Notifications when you are @mentioned in a task
    4. Notifications within Teams

    Cheers,
    The Planner Team

    440 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree that users need notifications when a task is commented on. The person assigned to the task needs to be able to know when they have a item added or a comment has been posted.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I'll add my voice to all those below - it's crazy that the assignee of a task doesn't receive an email notification about comments to that task unless they have already commented. This renders the commenting facility within Planner a bit useless, unfortunately - it means every comment in Planner will need to be accompanied by a separate phone call / email to the assignee to keep them in the loop, which defeats the whole purpose.

        It should also be possible for the task assigner / manager to link other people to the task and request that they receive notifications for all comments; and - useful for very small groups (but obviously not for larger ones) - to be able to set things up so the whole group is notified about all comments.

      • Bill Querry commented  ·   ·  Flag as inappropriate

        I agree with everyone that a user should get an email notification if there is a comment made to a task they are assigned to.

      • Paul Goldney commented  ·   ·  Flag as inappropriate

        This was partially complete in June 2018!
        Please hurry up and send notification to people that are assigned to a task (that haven't responded)
        I can't believe the MS BA that designed that thought it was a good idea not to inform the assigned user that someone else has commented on their task

      • Dan commented  ·   ·  Flag as inappropriate

        Yes, it is annoying as **** to get stuff to the Group mail which no one knows where to find in their outlook. If there are comments made then send it to the mail boxes of the persons that are tagged on the task. And start fixing @mention right away. That is the best functionality in Trello which you also need to imitate for us to start moving over to planner completely.. And when someone is mentioned, just send mail to the persons mentioned right away. And then for the others that are tagged you can send some kind of summary mail (like trello does)..

      • Anonymous commented  ·   ·  Flag as inappropriate

        We used asana before and teams/planner is way behind in terms of notifications. I want to be able to create a task, assign it to someone, also stiplulate some followers to that task, and then get notifications of ALL updates or comments to that task. It seems odd that I have to comment on a task to then receive updates on additional comments.

        My teams run hundreds of tasks on my behalf and I need a reliable news feed that gives me visibility on updates and reassurance that things are being done. I don't want to worry about stuff happening and have to search for tasks to see if they are progressing. Look at how asana does this and copy it!

      • Jeroen commented  ·   ·  Flag as inappropriate

        Please add 3. Notifications when you are @mentioned in a task to the top of the list

      • Anonymous commented  ·   ·  Flag as inappropriate

        "2. The ability to follow a task or plan and receive notifications when they change"

        Is this means that each tasks will have individual activity log that everyone, including those who aren't assigned/followed to that specific tasks, can see and record every changes on the tasks? or is it just some kind of email notification that specified to assignee of each tasks and those who followed it?

      • Marc Schumacher commented  ·   ·  Flag as inappropriate

        Notifications within Teams should be priority right now. The spam in my mailbox coming from the planner ist not the thing wich is bothering me but the fact that the messages have to be enabled in every new plan. At least there should be an option for the global administrator to turn on the e-mail notifcations by default for every new plan.

      • Larry Swartzwelder commented  ·   ·  Flag as inappropriate

        I would like to see a email go to guest users when tasks are assigned to them. Right now I can see comments if I have commented on a task as an external user and when I am added as a member but nothing when I am assigned a task as an external user

      • Anonymous commented  ·   ·  Flag as inappropriate

        In general, the following would solve our problems with comment email notification.

        (1) enable users to select their notification channel when a comment is posted to a task
        (2) enable group owner to disable comment notification at the plan level
        (3) only distribute comment notifications to task assignees
        (4) if a comment author wants broader distribution of the comment, they can @ the group or specific members

      • Isaac Chua commented  ·   ·  Flag as inappropriate

        Echoing the rest of the comments here — we really need assignees of a task to receive notifications of comments in the thread, regardless of whether they have commented before.

      • Martin Larsson commented  ·   ·  Flag as inappropriate

        I second Owen Griffiths comment. Just now I am thinking of switching to Trello or find a way to add content to a task without spamming my team with emails, maybe use checkbox list for some things.

        Teams have chosen to work in Planner so let them! Don't force us to switch between email and Planner all the time. It is also confusing for non technical people who sometimes reply on the emails instead of inside Planner!

      • Owen Griffiths commented  ·   ·  Flag as inappropriate

        Cut the cord with email notifications and have them turned off by default. There is no point shifting people to a task manager tool, if all the tool does is generate even more inbox spam. For users who are determined to get an old school email for everything, give them the opt-in of following a task, that sends email notifications for that task - don't inflict attachment to email on everyone else who is trying to shift out of it.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This commenting update needs to be fixed ASAP - Planner is somewhat unusable until then. If I assign a task to a person, they need be notified when I comment on that task, otherwise what is the point if having comments?

        I think fixing this should really be a priority.

      • Jakub Havel commented  ·   ·  Flag as inappropriate

        Any update on this thread? Actually we think about switching to alternative solution thanks to brilliant notifications update.

      • Michael Gray commented  ·   ·  Flag as inappropriate

        This current set-up doesn't facilitate collaborative working at all. I'm managing a programme of work through planner. I may not want to comment on every task going, but I do want to be notified (in my personal inbox) of comments regarding tasks that I may have assigned to others. Changing this set-up would really help our organization.

      • Steve Wilke commented  ·   ·  Flag as inappropriate

        This one is odd. If I am assigned to a task I should receive the comments in my inbox. However, I do not receive comments until I comment on the task. However, if I assign a task to someone and comment on it, I receive an email to my inbox (makes no sense) but they do not receive the comment email. I get it you are trying to knock down the email notification traffic but if someone is assigned to a task they need to receive comment notification emails regardless if they have commented yet or not.

      • Michael Glanton commented  ·   ·  Flag as inappropriate

        +1 - One notification feature that would be great is that whenever a comment is added to a task that all assigned users can get an email notification even if they haven't commented on it yet. Right now if someone is assigned and doesn't comment they will not get the comment notifications from other users.

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