I certainly appreciate that sending comments to everyone in the group is a bad idea. Why not send the comment only to whoever is Assigned to that card.

This current solution where only people that have made comments get notices makes the comments completely unusable for communicating to people that are responsible for the card. For example, I’d like the ask the person assigned to the card, what their progress is? They don’t get the message any longer. The only people that get the message are people that have made comments.

Here is another example of a problem with this. Person 1 is assigned. They make a comment. Then Person 1 gets busy so we un-assign that person from the card and assign a new person. Because Person 1 made a comment, they get the message even though they are no longer responsible for the activity.

Please consider this change. Thanks.

Planner email notifications for comments do not go to those who are added to the task after its creation. If someone is added to a task after it was created, they need to post two pointless comments on the task before they start getting email notifications when others comment on it, Microsoft reps have confirmed for me that this is by design.

Proposed solution:
Users that are assigned a task should ALWAYS get email notifications for the comments on that task, whether or not they have commented twice, or are assigned after the tasks creation. To improve this feature further, include an option for each task to turn email notifications on or off for it (on by default if they are assignees of the task, whether assigned during creation or after the fact).

I recently migrated our company from Trello over to Planner and I am having some trouble figuring out a protocol for the comments. While it is great that comments will get pushed to the work Inbox of anyone participating: this necessitates participation to begin with. There is no @schema to push a comment to someone else who might need to see it. If the @schema is just not possible perhaps it would be simpler to add a "Request Reply in Task" option below you comment. This would in effect post the comment as normal but also open the Outlook interface and start an e-mail for you. The body of the e-mail would have a copy of the comment and link to the task. This would allow the sender to post an important comment to the people who need to see it, and it would allow the recipients to simply follow the link to respond on the task card.

The @schema is preferable, but as it seems to have been discontinued I'm guessing there is some issue implementing it. This could perhaps work almost as well and it seems like it requires less work under the hood.

Currently, the only notifications categories to be turned on/off are:
Someone assigns a task to me. (Email, Teams, and mobile push)
A task assigned to me is late, due today, or due in the next 7 days. (Email only)

Instead, what would be great it to separate each type of notification into it's own rule so users can toggle each notification. For instance, I want to turn off notifications for tasks due in the next 7 days, but keep the rest.

Furthermore, I should be able to select which types of notifications I receive for each notification category. For example, I want email notifications, but not Teams or mobile push.

When I post a comment to a task in Planner, that comment is sent as an email to those members assigned the task. That's great - it gets the message to those who aren't looking directly at Planner. The problem is that when they respond to the email, those comments aren't posted to Planner, so the record of the comment is lost. Can you add those email responses to the task in Planner? Asana does this, and it's a great feature. I use Planner as a daily workflow tool, so this feature is a great way to get and track discussion and decision points without having to filter through thousands of emails to find a specific discussion point.